We’ve made an eco-friendly shift away from plastic-based packaging! 🚀✨

✅ Sustainable Materials – We now use Gaemi paper & honeycomb paper, which are biodegradable and recyclable ♻️.
✅ Same Great Protection – These materials offer excellent cushioning to keep your items safe during shipping. 📦
✅ Reducing Plastic Waste – By eliminating bubble wrap, we’re cutting down on plastic pollution and minimizing environmental impact. 🌍
✅ Commitment to Sustainability – This switch is part of our mission to create a greener future and inspire others to do the same. 💚

Thank you for supporting eco-friendly shipping choices! 🌱♻️

📩 Need help? Contact our Customer Experience Team! 😊

If you have further questions please contact Customer Experience Team. 

📦 Unboxing Videos – Show Off Your Package!

🎥 Do We Have Unboxing Videos?

✅ Yes! We showcase our packaging & shipping process through unboxing videos.
📢 Note: Each customer can now post one unboxing video for a discount. Posting multiple videos is no longer permitted, and this offer is only available for first-time participants.

🚨 How to Share Your Unboxing Video:

📲 Option 1: Post on Social Media

• Upload your unboxing video on your favorite platform.
• Tag us @forward2me & use the hashtags #forward2me and #unboxingforward2me.

📩 Option 2: Share Directly with Us

• Send us your video, and we’ll help spread the joy!

This promotion is subject to change or discontinuation at any time without prior notice.

📩 Have questions? Contact our Customer Experience Team!

🔢 What is it?
Your unique customer ID is a personalized identifier assigned when you create an account.

📍 Where to Find It?
Log in to your Forward2Me account and go to:
➡️ Profile > Warehouse Addresses
➡️ Dashboard > See Screenshot below 

💡 Why is it Important?
We process a high volume of packages daily, and your customer ID ensures accurate handling. Packages without an ID may require additional verification.

⚠️ Avoid Extra Fees!
A £3 fee will be added to your invoice if your package arrives without an ID. Including your ID ensures faster processing and exempts you from this charge.

📩 Need help? Contact our Customer Experience Team! 😊

Cosmetics / Medical Items imports to Spain and Canary Islands are strictly forbidden without exception, and customs officials will not grant any exemptions. Shipments of Cosmetics / Medical items to individuals are also not allowed and will be rejected, with the possibility of being sent back to the country or region of origin. Refused shipments may be subject to a return charges and it is the customer's responsibility to cover these fees if this occurs.

If you have further questions please contact our Customer Experience team.