Your package may be on hold if it has been received from outside of the UK. Germay, Japan and USA. This could mean there are outstanding duties and taxes on the import of the goods to the UK. Germay, Japan and USA. We require these fees to be paid before we can release the goods for onward shipping to your registered shipping address.
Q: What happens next?
A : We'll keep the parcel on hold until we receive confirmation from the courier that no import duties and taxes are owing. Unfortunately, this process can take up to 2 weeks, depending on the courier.
Q: What if I've already paid the import duty and taxes?
A: If you have evidence that you've already paid import duty and taxes to the retailer or directly to the courier, please forward the payment receipt to us for validation. We'll verify the payment and proceed accordingly.
Q: What if duties are assessed after the package arrives?
A: If we receive an invoice for duty charges from the courier, we'll forward this information to your account. You'll then be required to settle the duty fees directly with the courier and upload a proof of payment receipt to your account once the fees have been paid.
If you have any further questions or concerns, please don't hesitate to contact us at info@forward2me.com
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