🚫 Shipments NOT Eligible for Claims & Protect+

Certain shipments are not covered under Claims & Protect+, including:

❌ Customs Issues

• Held, disposed of, confiscated, or returned due to missing documents or non-payment.
• Seized due to incorrect declarations.
• Confiscated for containing restricted items.

❌ Carrier & Customer Responsibility

• Abandoned packages due to no response from the customer.
• Reported missing or damaged after the claim deadline.
• Lost or damaged before arriving at Forward2Me.

❌ Excluded Returns & Storage

• Returned using a pre-paid label (customer-retailer issue).
• Disposed of after exceeding 30-day free storage.

📩 Need Assistance? Contact our Customer Experience Team! 😊