Incoming Parcels & Invoices

Q: What should I do when sending incoming parcels, and how do I ensure my invoice is processed correctly? 

Please remember, for any incoming parcels, it's essential to upload the invoice from your chosen warehouse. This helps us process your order efficiently and ensures that you receive your items without any delays.

To do this:
Go to your account → Select Warehouse address → Incoming Package.
Choose either “Upload an invoice” or “Describe an order.”

How to Upload an Invoice 

• Look at the left-hand navigation sidebar under Package Inbox. 

• At the top of the main dashboard, ensure you are on the INCOMING tab (indicated by the top red box).

• In the main area (pointed to by the red arrow), locate the UPLOAD section.

• A file uploader prompt will appear.

• Select and upload the PDF or image file of your original purchase invoice or order confirmation email. ( see sample) 

  

• We will send you an email to confirm receipt of your package as soon as we receive it. Please allow up to 24 hours for the shipment to be processed and placed in your account's “Package Inbox.” You may then schedule its delivery and complete the payment process from there.

Q: What information should I include to ensure my incoming invoice can be matched to the received package?

To ensure we can accurately match incoming invoices with physically received packages, please include the tracking numbers from the incoming shipments.