Q: Does Forward2me offer insurance for shipments?
A: Forward2me does not offer insurance as a standard service. However, we provide Protect+ as a paid extra on express courier services only.
Q: What does Protect+ entail?
A: Protect+ offers a guarantee of delivery for secondhand goods and a guarantee of delivery in the condition it arrived at Forward2me for new goods.
Q: How can I add Protect+ to my shipment?
A: Protect+ can be selected at the time of shipping from the Package Inbox. It is charged at £20 for the first £1,000 or 2.5% of the value of the goods, whichever is greater.
Q: How does Forward2me handle lost or damaged items during transit?
A: Our coverage policy is based on the goods' declared purchase value at the time of shipment. We can offer compensation or possible replacement of the item if it is lost or damaged in transit.
Q: How is the refund amount determined for lost or damaged items?
A: The refund of the purchase value for the items is based on your original purchase receipt and the amount declared.
Q: What is Protect+ cover and how can I find more information about it?
A: Protect+ cover is an additional service offered by Forward2me to ensure added protection for your shipments. You can find more information about Protect+ cover on our website: https://www.forward2me.com/protection-guarantee/
If you have further questions please contact our Customer Experience team.
Comments
0 comments
Please sign in to leave a comment.