Q1: Why do I need to provide identification documents for shipping from the German warehouse?A: Due to a high level of fraud, German authorities require us to obtain a valid copy of your identification to ensure the legitimacy of shipments. And a recent utility bill (not more than three months old) matching your shipping address is acceptable.
Identity documents:
- Passport
- Driver license
- Resident permit
- Citizen card
Address documents:
- Utility bill
- Bank statement
Q2: How do I upload the required documents?
A: You will be prompted to upload the necessary documents via your account. Please ensure that sensitive information is either erased or blurred for security.
Q3 : How long does the document approval process take?
A: Please allow up to 24 hours for our data specialist to review and approve your documentation before you can proceed with shipping from your account in the usual manner.
Q4 : What happens after my documents are approved?
A: Once your documents are approved, you can proceed with shipping from your account as usual.
Q5: What if I have concerns about privacy and security when providing these documents?
A: Rest assured that we take privacy seriously. Ensure sensitive information is blurred or erased, and our system is designed to handle your documents securely. If you have specific concerns, please reach out to our customer support.
Note: These FAQs are subject to change, and users are encouraged to check for any updates regularly.
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