Why is my package marked as dual use?

Dual-use goods are items that can be used both for civilian and military applications.

Q: Why are dual-use goods heavily regulated?

A: Dual-use goods are subject to heavy regulation due to their potential for diversion from civilian to military use, or even for exploitation in acts of terrorism.

Q: Can you provide examples of dual-use goods and technology?

A: Examples of dual-use goods and technology include global positioning satellites, missiles, nuclear technology, chemical and biological tools, night vision technology, thermal imaging devices, certain models of drones, aluminum pipes with precise specifications, and specific types of ball bearings.

Q: Why am I unable to have products with dual-use capabilities shipped internationally?

A: Due to customs restrictions, a special license is required to ship products that can be used for both personal and military purposes. Unfortunately, we are unable to obtain this type of license for shipping.

Q: What options do I have if I cannot have the products shipped internationally?

A: We offer several options to address this issue:

We can return the goods free of charge back to the retailer.
We can ship the goods the goods to local address.
We can dispose of the items free of charge.

If you have further questions please contact our Customer Experience team.