Q1: What should I do if I receive a damaged shipment?
A: If your shipment arrives damaged, please contact Customer Service within 24 hours of receipt with the following information to initiate a claim with the courier:
Q2: What information do I need to provide when reporting a damaged shipment?
A: Please provide the following information:
- Photograph of the damaged item
- Photograph of any external damage to the box
- Photograph of the external box showing the shipping label
- Photograph of internal packaging
- Proof of purchase or invoice for goods purchased, showing the value of the goods
Q3: Should I note the damage on the delivery receipt?
A: Yes, where possible, please sign for the goods as "received damaged" if the damage is noted during the delivery.
Note: It is crucial to act promptly within 24 hours of receiving the damaged shipment to facilitate a smoother claims process.
If you have further questions please contact Customer Experience Team.
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