Issues with Received Items or Missing Quantities

Q: What should I do if I received an inaccurate list of items or some missing quantities?

A: If you encounter discrepancies in the items you've received or notice missing quantities, we recommend reaching out to our dedicated Customer Experience Team. We also recommend customer to check the quantities before processing their shipments from their package inbox. 

Q: Who handles inquiries and questions about discrepancies in received items?

A: Any questions regarding inaccuracies or missing quantities will be promptly forwarded to our warehouse staff. They are equipped to address and resolve issues related to the contents of your shipment.

Q: Is Forward2me responsible for missing items if they were not delivered to the warehouse location?

A: Forward2me cannot be held responsible for any items that were not delivered to our warehouse location. It's essential to ensure that the items reach the designated warehouse, and any issues arising prior to reaching the warehouse need to be addressed with the original sender or the shipping provider.