Pricing Cost

When calculating international shipping, we  partners (like DHL, UPS, FedEx and DPD) use a standard industry measurement called Chargeable Weight.

To ensure you get an accurate estimate on the Pricing Page, you must understand how this weight is determined.

The Two Types of Weight

The "Chargeable Weight" used to calculate your invoice is always the greater of these two values:

• Actual Weight: The physical weight of the package when placed on a scale (measured in kg or lbs).

• Volumetric (Dimensional) Weight: A calculation that reflects the amount of space a package occupies. This ensures that large, lightweight items (like a box of pillows) are priced fairly compared to small, heavy items (like a box of books)

The Calculation Formula

To find the volumetric weight of your parcel, forward2me (and major partners like DHL) uses the industry-standard formula:

How to Lower Your Costs

If your package "volumes out" (meaning the volumetric weight is higher than the actual weight), you can use forward2me's Combine and Repack service.

• What it does: Their team opens your packages and places the items into the smallest possible box or removes unnecessary air/padding.

• Why it helps: By reducing the box dimensions, you lower the volumetric weight, which can significantly drop your final shipping price.

Key Concepts on the Pricing Page

When using the  Quote tool, keep these terms in mind:

• Chargeable Weight: This is the final number used for your quote.

• Available Weight: If a courier has the same price for any weight between 5 kg and 10 kg, and your package is 7 kg, you have 3 kg of "Available Weight." This means you could add more items to your shipment without increasing the shipping cost.

• Multi-piece Shipments: Some couriers allow you to send multiple boxes as one shipment, which can be cheaper than sending them individually. We can allow 15 multi piece for some couriers.

Courier Service	Multi-Piece Allowed?	Max Pieces	Best Use Case
DHL Express	Yes	15	Fast, reliable, multiple boxes.
FedEx Express	Yes	15*	Premium speed for multiple items.
UPS Express	Yes	15*	Fast global delivery for bundles.
UPS Standard	No	1	Economy ground shipping (Europe).
DPD	No	1	Bulky/light items (no volume charge).
FedEx Connect	No	1	Small, low-value individual parcels.

The "Lock In Price Estimate" option is not working or cannot be selected?

Troubleshooting Steps:

• Refresh the page and try again.
• Clear your browser's cache and cookies.
• Try using a different browser or an incognito/private browsing window.
• Ensure all required shipment information has been completed correctly.
• If using the API, verify that all mandatory fields are included in the request and that the shipment is eligible for a locked-in price.

If the issue persists, please provide:

• A screenshot or screen recording of the issue.
• Any error message displayed.
• Whether you are using the website or the API.
• The browser and device you are using (if applicable).
• The shipment ID or API request details (if available).