Tracy
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Activity overview
Latest activity by Tracy-
Tracy created an article,
Issues with Received Items or Missing Quantities
Q: What should I do if I received an inaccurate list of items or some missing quantities? A: If you encounter discrepancies in the items you've received or notice missing quantities, we recommend r...
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Tracy created an article,
Why do I need a BitPay ID when making payment via this method?
A BitPay ID is now required of all of our customers paying with BitPay, due to recent changes in the regulatory environment. This is a one-time, easy process that collects your basic identity infor...
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Tracy created an article,
My parcel has not arrived within the expected time?
The transit times are quoted on your shipping invoice however these are for guidance only and subject to any unavoidable delays in transit and local customs clearance. Please contact Customer Serv...
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Tracy created an article,
📦 Damaged Shipment? Here’s What to Do!
❓ Q1: What should I do if I receive a damaged shipment? 📢 Act Fast! Contact Customer Service within 24 hours of receipt to initiate a claim. 📸 Q2: What information do I need to provide? ✅ Photograp...
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Tracy created an article,
Can I ship products which are not commercially packaged?
We’re unable to send any items which can’t be identified with a label, or in unmarked packaging. This includes but is not limited to substances and chemicals, liquids, non-prescription medications,...
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Tracy created an article,
Can I ship items with a monetary value via forward2me?
Sending money might seem like a nice gift, any type of currency or things considered monetary items are prohibited from being shipped. This also includes things such as old currency, lottery ticket...
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Tracy created an article,
Why is my package marked as dual use?
Dual-use goods are items that can be used both for civilian and military applications. Q: Why are dual-use goods heavily regulated? A: Dual-use goods are subject to heavy regulation due to their po...
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Tracy created an article,
Can I ship hazardous materials via forward2me?
We are able to ship some hazardous materials via our approved dangerous goods courier DHL however explosive, toxic and dangerous products such as the following cannot be shipped:- Asbestos Irradia...
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Tracy created an article,
Can I ship drugs and tobacco products via forward2me?
I'm sorry we are unable to ship any illegal narcotics or medication which has not been shipped from a registered UK or EU Pharmacy. Also tobacco, cigarettes, cigars and eliquids containing nicotine...
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Tracy created an article,
Can I ship Pornographic and Obscene Material?
Shipping pornographic and obscene material is subject to various laws and regulations that vary depending on your country location and the destination of the shipment. In many countries, there are ...