Shipping methods and couriers

When your packages are ready, you choose how they're shipped from a list of available couriers and services. Here's who we work with and how to pick.

Where you can have purchases delivered

You shop at retailers and have your purchases sent to one of our forwarding addresses:

• United Kingdom (UK)
• United States (USA)
• Germany (DE)
• Guernsey
• Japan (JP)

We then forward your purchases internationally. For which address types we can deliver to, see Where can my parcel be delivered?

Who carries your parcel

We work with a range of established couriers so you can choose the balance of price and speed that suits you. Availability varies by warehouse and destination, and you'll see the options that apply to your shipment at checkout.

Courier	Best for	Notes
DHL	Global express	Fast delivery to most destinations, typically 2–4 days.
FedEx	Global coverage	Available from the UK, Germany, USA, and Japan. Options include International Priority, Economy, and Connect Plus.
UPS	Express, North America & Europe	Strong on North American and European routes.
DPD	UK & Europe	Localized delivery within the UK and EU, with precise delivery windows and "Predict" notifications.
GLS	Germany to EU	Efficient option for shipments from our German warehouse to other EU destinations.

Lower-cost postal options (Lite & Cross Border) 

For small, non-urgent packages (up to 2kg), our Lite and Cross Border services use local final-mile postal providers for a lower-cost alternative to express couriers.

Choosing a service 

When you pay for your shipment, your dashboard shows the available quotes for your parcel. You can compare them by price (economy vs. express), transit time, and service level (for example, whether signature-on-delivery or specific delivery slots are offered).

Are the shipping methods in the calculator available at checkout?

The pricing calculator shows an estimate of the carriers and prices available for your destination, package type, and dimensions. These are the same options you'll see when you check out. Your final options and prices are confirmed at checkout and may differ slightly from the estimate, for example if your package's measured dimensions or weight differ from what you entered.

A carrier may not appear at all if it isn't offered for your destination, can't accept your package's size, weight, or contents (such as dangerous goods), or doesn't meet the safety and compliance requirements for your items.

Can I use a shipping method not shown in the pricing calculator?

Unfortunately, no. Our shipping calculator dynamically displays only the carriers and services available for your specific destination, package type, dimensions, and shipment requirements.

When your packages are ready, you can choose how they are shipped from the list of available couriers and services shown in your dashboard.

Why a carrier or shipping method might be missing

A carrier may not appear because:

• Destination availability: The carrier may not currently be available for your selected destination.
• Package restrictions: The size, weight, or contents of your package may prevent certain carriers from accepting it. This can include items such as Dangerous Goods or restricted products.
• Safety and compliance requirements: We only display shipping options that meet international shipping regulations and our safety requirements for your specific shipment.

If you have further questions, please contact our Customer Experience team.