HS Codes & Package Descriptions

Can I change the HS Codes and descriptions on items in my suite?

Yes, our team can update it for customs purposes if the current description is incorrect or inaccurate. However, you cannot make this change yourself directly through the online portal.

Why can't I change the package description myself on the website?

For security and customs compliance, customers are restricted from manually editing invoice descriptions once a package has been checked into the warehouse. To ensure accuracy, any modifications must be verified and processed by our support team.

What should I do if the item listed on my package is incorrect?

If you notice a discrepancy, please contact us immediately with the details.

• Important: Please do not pay for or arrange your shipment until our support team confirms that the description has been successfully updated. Paying or shipping beforehand locks in the incorrect data.

• Verification Policy: Item descriptions cannot be amended solely based on a request. We must verify the change against supporting evidence or our warehouse records before updating the customs documentation.

What do I need to provide to get my package description updated?

To request an update, please submit a ticket to our support team with the following:

• Your Package ID: (e.g., # DE-13-2176474618936080)

• Proof of Purchase: A copy or screenshot of your official order summary or invoice showing the actual items bought.

• The Requested New Description: A clear, accurate statement of exactly what the items are.

Why is an accurate package description so important?

An accurate description ensures a smooth customs clearance process. Incorrect or vague labels can cause significant shipping delays, trigger extra customs inspections, or result in your package being completely held up by customs officials in your destination country.